1. Introduction

We are committed to protecting your privacy and managing your personal information in accordance with the Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles (APPs). 

This Privacy Policy outlines how we collect, use, disclose, and store your personal data when you visit or place orders on our website.

2. Information We Collect

To process your orders and ensure strict compliance with Australian statutory age restrictions, we may collect the following personal information:

• Personal Identifiers: Full name, delivery address, billing address, email address, and contact telephone number.

• Age Verification Data: Date of birth and, where required by law or verification protocols, details or copies of government-issued photo identification to verify that you are 18 years of age or older.

• Order & Transaction Details: Products purchased, transaction history, payment verification, and delivery tracking data.

• Technical & Device Data: IP address, device type, browser specifications, operating system, and browsing behavior gathered via cookies.

3. How We Use Your Information

We collect and process your personal information strictly for legitimate commercial and legal compliance purposes, including:

• Fulfilling, packing, and dispatching your orders through Australia Post.

• Verifying your age (18+) in compliance with Australian state and federal tobacco sales regulations.

• Processing payment transactions securely via encrypted third-party payment gateways.

• Sending transaction receipts, shipping updates, tracking numbers, and customer service communications.

• Protecting against fraudulent transactions, unauthorized access, and maintaining network security.

• Complying with regulatory obligations or statutory requests under Australian law.

4. Disclosure of Personal Information to Third Parties

We do not sell, rent, trade, or lease your personal information to third-party marketing agencies. 

We disclose information only to essential third-party service providers under strict confidentiality obligations:

• Delivery Partners: Australia Post (AuPost) to execute physical delivery and send tracking notifications.

• Payment Gateways & Financial Institutions: Certified payment processors to securely process payments. We do not store complete credit card details on our local servers.

• IT & Technical Service Providers: Secure website hosting, database management, and domain protection infrastructure.

• Law Enforcement & Regulatory Bodies: When mandated or permitted by Australian federal or state laws, court orders, or law enforcement warrants.

5. Data Protection & Security

We employ robust technical, physical, and administrative security measures to protect your personal information against unauthorized access, loss, theft, alteration, or disclosure. 

All transaction details and sensitive data transfers on our store are encrypted using industry-standard Secure Sockets Layer (SSL/TLS) technology.

6. Cookies and Tracking Technologies

Our website utilizes cookies and similar tracking technologies to store cart information, optimize site navigation, and analyze web traffic. 

You may modify your browser settings to reject or disable cookies; however, disabling essential cookies may impact store functionalities, such as checkout capabilities.

7. Accessing and Correcting Your Data

Under the Australian Privacy Principles, you have the right to request access to the personal information we hold about you and request corrections 

if any information is incomplete, inaccurate, or outdated. To submit a request, please contact our Customer Service team.

8. Policy Updates

We reserve the right to amend this Privacy Policy at any time to reflect legal, regulatory, or operational updates. Any revised policy will take effect immediately upon being posted on this website.

9. Contact Us

If you have any questions, concerns, or privacy complaints regarding the handling of your personal information, please contact our privacy representative at:

austranovaecomm@gmail.com