1. Overview & Dispatch Location

All orders are processed and dispatched directly from our local warehouse in Australia. 

We are dedicated to delivering your orders quickly, discreetly, and securely across all Australian states and territories (NSW, VIC, QLD, WA, SA, TAS, ACT, and NT).

2. Shipping Rates & Delivery Thresholds

We offer simple, transparent flat-rate shipping across Australia:

• Free Shipping: Orders total AUD $200.00 or more automatically qualify for FREE standard parcel shipping.

• Flat-Rate Shipping: Orders under AUD $200.00 incur a single flat rate of AUD $10.00 across Australia.

Summary Table:

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Order Total (AUD)         Carrier          Shipping Fee      Est. Delivery

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Under $200.00 AUD         Australia Post   $10.00 AUD        2 – 6 Business Days

$200.00 AUD and above     Australia Post   FREE              2 – 5 Business Days

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3. Order Processing & Handling Time

• Orders are processed within 1 to 2 business days (Monday through Friday, excluding national and state public holidays).

• Orders placed prior to 12:00 PM AEST on a business day are typically dispatched on the same or next business day.

• Upon dispatch, you will receive an automated shipping confirmation email and/or SMS containing your official Australia Post tracking number.

4. Delivery Method & Estimated Timelines

All orders are delivered via Australia Post (AuPost). Estimated delivery windows from the date of dispatch:

• Major Metro Areas (Sydney, Melbourne, Brisbane, Adelaide, Canberra): 2 to 4 business days.

• Regional & Rural Areas (NSW, VIC, QLD, SA, TAS): 3 to 5 business days.

• Western Australia (WA), Northern Territory (NT) & Remote Areas: 4 to 7 business days.

Please note that delivery times are estimates provided by Australia Post and may experience minor delays during peak holiday periods or severe weather events.

5. Age Verification & Adult Signature (18+ Requirement)

In strict compliance with Australian federal and state age-restriction laws for tobacco and related adult products, purchasing and receiving items from 

our website is strictly restricted to individuals aged 18 years or older.

6. Discreet Packaging

We value customer privacy. All items are shipped in plain, sturdy, and non-descript packaging with no brand logos, product descriptions, or sensitive labeling on the exterior box or satchel. 

The shipping label displays an abbreviated business name to guarantee total discretion.

7. Order Tracking

Once scanned into the Australia Post logistics network, you can monitor your package live using the tracking link emailed to you or directly via the Australia Post Tracking Portal or Australia Post App.

8. Incorrect Address & Undeliverable Parcels

Please double-check your delivery address (including unit/apartment number and postcode) before completing checkout. 

If a parcel is returned to our warehouse due to an incorrect address entered by the buyer or failure to collect from Australia Post within the designated holding period, 

a re-shipping fee of $10.00 AUD will apply before re-dispatch.

9. Damaged or Lost Packages

• Damaged Items: If your package arrives damaged, please take photographs of the outer packaging and damaged contents, and contact our Customer Service within 48 hours of receipt.

• Missing Parcels: If your parcel tracking shows no movement for more than 5 business days past the estimated delivery date, 

please contact us immediately so we can open a formal investigation with Australia Post.